Order Processing:

All orders will be shipped within 1-3 working days after the order is placed.

·If you do not receive the shipping notification email within 3 working days after placing the order, please check your “Spam” folder.

·Our transportation services may vary depending on the carrier’s location and other factors such as weather or parcel volume.

Estimated Delivery Time:

Express estimated delivery time is 5-10 days.

·Delivery times are provided by the courier company we cooperate with, and we will not compensate for delayed delivery. If you have any questions about shipping, please contact us.

Logistics Information:

After successful delivery, we will send the logistics order number to the email address provided in your order.

Shipping Cost:

When your purchase exceeds €25, you will enjoy free shipping. If the purchase amount is below €25, a €1.99 shipping fee will apply.

Delivery Service Coverage:

The country that provides delivery services is the United Kingdom, with regions consisting of one country, England, and three other constituent countries, Scotland, Wales, and Northern Ireland.

Duties, Taxes, and Fees:

Please note that depending on your region, state, or country/region, there may be local charges such as sales tax, duties, customs fees, brokerage fees, etc. All fees collected during or after transportation shall be borne by the customer.

Unforeseen Situations and Delays:

While we always strive to send your order as quickly as possible, there may be unforeseen situations or delays. In such cases, please understand that we are not responsible for the following situations:

– Attempted delivery but failed due to the recipient not being at home or unavailable to sign.

– Failed delivery attempts resulting in a “return to sender” situation.

– Delivery failures due to incorrect addresses entered in our shipping form.

– Delays caused by customs or unexpected postal delays, such as local postal backlogs or strikes.

– Situations where the carrier’s website indicates that the delivered item is stolen or lost.

Return to Sender:

If your package cannot be delivered to the recipient, the carrier may be unable to complete the delivery to your address. If you see that your package has been marked as “return to sender,” please contact our customer service email.

Shipping Disclaimer:

Once your order is shipped, we are not responsible for any loss or damage during transit. It is the customer’s responsibility to follow the provided tracking information and contact the courier to monitor the shipment’s delivery. Our customer service team is here to assist you, but we can only provide a replacement or refund if the item is successfully returned or a confirmed return item can be provided. Please refer to our return page information for more details.

Shipping Address:

739 Bedford Ave, Brooklyn, NY 11205, United States

Customer Service Email:

[email protected]

Updated on 16th, Apr, 2024
Best Regards